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Frequently Asked Questions
Answers to commonly asked questions related to our services.
Service Limitations
What areas do you service?
Does your service include heavy lifting, outdoor cleaning or pest control?
Our services DO NOT include heavy lifting, outdoor cleaning, pest control, climbing of ladders or handling of hazardous materials.
Do I need to provide my own cleaning products/equipment?
Do I have to be home when you are cleaning?
No, we only need to be able to gain access to your home which can be done with:
- A door code or key box.
- Leave a key/spare well-hidden near your front door with instructions on where to find it, such as under the mat, or in the planter.
We assure you that all the information and keys you provide us will be handled securely and returned to you. If we cannot enter your house or the key is nowhere to be found, you will be charged with a lockout fee.
Should I let you know if I have pets on my property?
We ask that you notify us of any pets on your property (even if you have not booked a pet-friendly cleaning).
Clients are responsible for ensuring that pets are properly secured and kept out of the way during service for their safety and the safety and comfort of our staff. We offer a pet-friendly cleaning package, however we are not able to clean up pet faeces, urine, or vomit for safety reasons.
Do I have to do anything to prepare for my cleaning service?
We do not need you to clean before we come, however there are some simple steps to get the most out of your cleaning service.
Ensure we have access to your home and disarm all alarms.
For the safety of our staff, please ensure any bio-hazardous materials are taken care of (flush all toilets, clean heavily soiled dishes and cookware, empty kitchen and bathroom wastebins, clean up pet accidents).
You might also choose to put away valuables and fragile objects to prevent accidents.
Booking & Scheduling
Can I make changes to a previous booking?
I would like to cancel my scheduled booking. Is there a cancellation fee?
Cancellations must be made at least 48 hours before the scheduled appointment to avoid a cancellation fee of $1500 JMD. Exceptions may be made for emergencies or illnesses on a case-by-case basis.
I would like to reschedule my booking. Can you accommodate me?
I would like to speak to someone before I book, how else can I reach you?
We offer several options for booking. Clients may book services online, via phone / WhatsApp, or email and any required lead time. Visit our Contact Page to see all available communication channels.
Can I request the same cleaner for future services?
Yes, you can request the same cleaner. However, we recommend letting us know at least 2 weeks in advance, so we can confirm their availability.
Payments & Feedback
How do you accept payments?
How soon after the service do I need to pay?
I can’t pay within the stipulated time, will I incur late fees?
How do I leave a review or share feedback?
We provide a structured feedback mechanism to gauge customer satisfaction levels. Customers are invited to rate their overall satisfaction with our services and provide detailed feedback here.
Eco-Friendly Approach
We use safe, eco-conscious products to protect your family and the planet.
Meticulous Approach
We leave no stone unturned, using proven techniques to deliver spotless spaces.
Experienced Experts
We are highly trained and experienced cleaning professionals, ensuring exceptional results.
Flexible Scheduling
We work around your schedule, providing convenient appointment times to suit your lifestyle.
Transparent Pricing
Our pricing is always upfront and competitive, with no hidden fees or surprises.
